MOQ · Samples · Certification · Payment · Warranty
The questions that come up in almost every first conversation, answered with the numbers rather than the adjectives. If yours is not here, send it — we answer every enquiry, including the ones we cannot quote.
| Question | Short answer |
|---|---|
| Minimum order | 1 unit for stock machines; 5 units for a custom enclosure colour; 2 packs for gel |
| Sample / trial unit | Paid trial unit at list price; freight at cost; credited against a follow-on order above US$10,000 |
| Production lead time | 3–7 days stock, 20–25 days OEM after artwork approval |
| Payment terms | 30% deposit and 70% before dispatch; Trade Assurance, T/T, PayPal on accessories |
| Shipping time | Courier 4–7 days, air 7–12, sea 25–40 |
| Warranty | 24 months machine, 12 months or rated shots on the handpiece |
| Quotation validity | 15 days unless stated otherwise |
One unit for any stock machine. A custom enclosure colour or a branded interface starts at five units because the paint line and the firmware build are set up per run. Accessories: two gel packs, two pairs of eyewear, one handpiece.
A single 60–70 kg machine by courier is US$180–420 depending on destination and whether you take DDP. Sea freight for three or more machines drops the per-unit cost to roughly US$80–150. Ask for a DDP quote and you will get one number instead of four.
30% deposit to start, 70% before dispatch against photographs or a third-party inspection report. On orders above US$25,000 we can do 30/40/30 with the last payment after arrival and functional test.
Yes, from five units: enclosure colour, boot logo and the on-screen interface. Lead time 20–25 days after artwork approval. Below five units we supply branded documentation and a dust cover instead.
We pay for the CE and EMC/LVD documentation that travels with the machine. Registration in your market — MDR, MHRA, FDA, SFDA, MOHAP — is the importer's cost, typically US$1,500–8,000 depending on the regime.
Remote diagnosis within one working day. If it is a part, we ship it — handpieces and boards are in stock. If it is not repairable remotely, we replace the unit or the module at our cost including freight. What we do not do is ask you to ship a 60 kg machine back to China for a warranty repair.
A recorded protocol library plus one live session on installation, included. On-site training in your country is available on orders above US$30,000, priced at travel cost.
Yes. Handpieces, filters, eyewear and gel are in the accessories category and ship in 48 hours. If you bought your machine elsewhere, send a photo of the connector before ordering.
New. Diode stacks and handpieces are new production, not pulled from trade-ins. We do not deal in refurbished devices, and we will say so plainly if you ask about a competitor offering one at half price.
We ship to more than 30 countries, DDP to the EU, UK, US, UAE, Saudi Arabia, Australia and most of Southeast Asia. If your market needs a local registration we do not have, we will tell you before you pay rather than after.
LadyWW Beauty Tech · aesthetic equipment wholesale
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